4

Conflict Management

at Workplace

Overview:

Every individual and organization some time has to face conflict at workplace. There could be negative and positive outcome of a work place conflict depending upon the way it is understood and managed.

This course is designed to provide comprehensive   understanding of the causes of conflicts at work place, and how to avoid & effectively manage conflicts using appropriate style without adverse affects on the organizational productivity and inter personal relationship.

The participants would also be able to assess their dominant   conflict management style and develop clear understanding of effective conflict management skills.

Learning  Objectives:

      Understanding the dynamics of conflicts at workplace

      Learning key initiatives to avoid conflicts

       Managing individual & team conflicts

      Assessing your own conflict management style

      Learning various conflict management styles

      Understanding of effective conflict management skills

Key contents:

       Understanding the concept.

       Causes of workplace conflicts

       Negatives & Positives of Conflicts at workplace

       Key initiatives to avoid conflicts

       Different conflict management styles

       Assessing your own style

Conflict management style appropriate to situation

       Effective Conflict Management Skills

       Self awareness & development plan

     Various group discussions & exercises

       Summary & feedback

Who Should Attend?

Managers, executives, officers and all those persons who wish to understand and improve their conflict management skills.

Starting From

Timings

Last Date of Registration

Fee

23-08-11

1000-1330

(Tue-Wed)

20-08-11

Rs:6,000

Per Participant

* 10% Discount for students and groups of two or more

Duration  =          06 Hours

Apply on Line

 

 

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