4

Interpersonal Skills

 

Course overview

We all possess interpersonal skills learned over a period of time. This helps us to understand that how people around us react to what we do and say and identify the appropriate ways of interacting with others to develop an effective relationship at the work place and in our private lives.

Surveys suggest that managers spend over 70 percent of their time at work place communicating and interacting with others. Therefore effective interpersonal skills are considered essential for all managers to achieve success in today’s competitive business environment.

This course is designed to provide comprehensive understanding of effective interpersonal skills and how these can be improved to achieve more in job, career and life.

 

Learning Objectives

·   To understand and set clear guidelines for   effective communication.

·   How to give and receive constructive feedback.

·   To learn basic concepts of persuasion & assertiveness and their effective use at workplace.

·   To effectively deal with difficult people.

·   To understand problem solving skills.

·   How to avoid and resolve/manage conflicts at work place.

·   Use of interpersonal skills to develop effective teams.

·   Understanding and developing effective networking.

·   Improving interpersonal skills through self development & mentoring. 

·   To learn how effective interpersonal skills can be used to achieve more in job, career and life.

Key contents

·       Conceptual understanding of interpersonal skills.

·       Key Image indicators

·       Dealing with difficult people

·       Assertiveness skills

·       Persuasion skills

·       Understanding Problem Solving skills

·       Conflict resolution/management at work place

·       Developing effective networking

·       Developing interpersonal skills through mentoring

·       Self awareness & development plan

·       Various group discussions & exercises

·       Summary & feedback

Who Should Attend?

Managers, executives, officers and all those persons who wish to improve their interpersonal skills to achieve more in job, career and life.

Starting From

Timings

Last Date of Registration

Fee

07-07-11

1000-1700

(Thu-Fri)

04-07-11

Rs:9,000

Per Participant

* 10% Discount for students and groups of two or more

Duration  =          14 Hours

Apply on Line

 

 

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