4

Office Management  & Administrative Skills

 

Methodology
The training will be interactive and participatory, including class lectures, Power Point presentations, videos, group exercises and experience sharing.
 

Course objectives:

  • develop an understanding of effective office environment;
  • segregate important tasks and prioritize them;
  • learn how to effectively deal with internal and external customers;
  • know how to write various types of letters/memos;
  • learn techniques of effective oral and written communication;
  • Proposal and Report writing skills
  • Learn the magic of  positive attitude at work place

 

    Medium of instructions
            English will be the medium of instruction for this course.
 

Contents 

1. The Right Environment

  • Overview of the office environment
  • Skills office secretaries must have
  • Facilitating supervisorís work
  • Future challenges

2. Effective communications

  • Telephone and reception
  • Body language
  • Do's and dont's of introduction
  • Overcoming communication hurdles
  • Listening skills
  • Interview techniques

 

3:   Checklist of Administrative Assistant job

  • Supervise Office Operations and Support Staff
  • CHECKLIST OF RESPONSIBILITIES
  • Managing Multiple roles
  • Clarify Managerís expectations
  • Assisting the Manager
  • Making the connections
  • Act as a communication buffer

4. Time management for greater efficiency

  • Prioritization
  • Handling interruptions
  • Overcome procrastination
  • Organizing meetings

 5. Correspondence

  • Letters, memos
  • Filing techniques and management
  • Protocol

 6. Customer Service

  • Your role in dealing with customers
  • Common courtesies
  • Finding what your customer really want
  • How to react when things go wrong

 

7.   Writing skills

  • Strategies for writing successful reports
  • Developing Your Ideas
  • Punctuation Pointers  
  • Common Faults                                                                                    
  • Other Suggestions to Sharpen Your Writing Skills              
  • Preparing to Write                                                                             
  • Organizing for Maximum Impact
  • Organizing for Maximum Impact      
  • Developing Your Ideas                                                                      
  • Editing Your Written Proposals                                                        
  • Completing Your Proposals                           
  • Sample Report                                                                       
  • Sample Feasibility Study                                                                 
  • Sample Report Using the Motivated Sequence Outline               
  • Editing Your Written Reports                                                                       
  • Completing Your Reports

 

      8:  Magic of positive attitude at work place

  • Behavior, Attitude, Competence and commitment
  • Conduct your attitude Audit
  • Performance standards
  • Changing for success
  • Personality transformation by adopting positive attitude.

 

Starting From Timings Last Date of Registration Fee
01-12-11

1730-2030

(Thu-Fri-Sat)

29-11-11

Rs: 8,000

Per Participant

* 10% Discount for students and groups of two or more

Duration††††††† =          18 Hours

 

 

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